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SMS Feedback


Overview


    • Satisfied customers keep you in business for ever. Yet most dissatisfied customers don't talk.
    • It is very important to know how well you are doing. Your customers are the best people to tell you.
    • Make it really easy for your customers to give feedback by sending a text message using their mobile phones.
    • Use instant SMS feedback and start listening to the unvoiced majority.


    • Benefits to your business


    • Senior managers hear the voice of customer directly.
    • New stream to collect the customer feedback which complements the existing complaint management system.
    • Helps to identify the trends of quality of service.
    • Helps to identify the new opportunity for your business.
    • A warning system for service or product failure.
    • It sends a clear message to your customers that you care about the quality of service that they receive.